"We all appreciate good service when we encounter it, so at Air Monitors we continually strive to provide the very best experience for our customers. Here are a few basic but important things that you can expect from us and if you experience anything less, contact me personally." Jim Mills (Founder and Managing Director)

• We will, at all times, treat you with respect and courtesy
• When you call us during working hours, your call will be answered by a person not an automated answering system
• If you email us during a working day we will endevour to reply within 24 hours
• We will only provide equipment which we believe is fit for purpose
• Equipment will be certified to relevant standards wherever possible
• We will offer after sales service which is, responsive, timely, appropriate and cost effective designed to maximise availability and quality of data
• We may send you email from time to time, unless you have specifically requested us not to do so
• We will treat your information, data and personal details in confidence and will never pass these onto any third party without your permission
• Should you have reason to complain about any aspect of our service or products, we will investigate and respond to you and attempt to resolve the issue amicably
• Our terms and conditions of sale are based on reasonable and fair principles and are available on demand